To all our valued clients,
The safety and well-being of our team and our clients is our priority so we’d like to keep you updated as we work through what the evolving Coronavirus situation means for our Vet Hospital.
Thankfully we have not been directly affected by Coronavirus, but it is of concern as to how it will affect us and what measures may be needed. At the present time, we are working as normal, however there is a real possibility that as a small business should any of our team become affected, we will be short-staffed, and our ability to provide all normal services will no doubt become compromised. We would greatly appreciate your understanding should this eventuate.
We are following the Government’s advice and want to do our best to reduce the spread of Coronavirus and help maintain a healthy community, while also fulfilling our role as a pet healthcare provider.
We are taking all precautions including:
- increased hygiene and sterilization procedures among staff
- improved efforts to reduce contamination and disinfection of common contact areas shared by our clients
The real challenge for our vet clinic environment is practising the recommended “social distancing” measure, and we ask for your assistance with this.
In the interests of the wider community, please refrain from coming into the clinic if …
- You or someone you live with has been overseas or interstate recently
- You or any one you live with is displaying any flu-like symptoms (cough, fever, sore throat, etc.)
- You or anyone you live with is in self quarantine/isolation
- You Have been in contact with anyone infected with Coronavirus
If you have a pet healthcare concern please call and speak with one of our nursing team who will be able to work out the best way for us to help your pet.
Appointments and Self distancing measures
- Please wait in you car on arrival and call to let us know you are here
- You may be asked to remain in your car or come straight into a consult room when we are ready to see you pet
- Consult rooms limited to one owner per pet
- Face-to-face contact time inside the hospital will be minimized with part of visit conducted outside or with pet only in hospital treatment area.
- If you are in to pay or purchase products at reception – please follow signage to help maintain a safe distance
- If you are a high risk member of the community we recommend you remain in your car at all times, we can come out to you.
If you need to collect medications or supplies and would rather not come into the clinic, please call ahead to order them. Let us know when you arrive and we can bring it out to you.
If you are able to use contactless card payment methods that would be preferred.
We have also had some queries about pets and Coronavirus we would like to address:
- Cats and dogs do have their own form of Coronavirus, but it cannot be transmitted to humans
- There has been an unverified report of a dog being infected by COVID-19 from a human, but dogs cannot spread the virus, the primary source of transmission remains human-to-human contact
We appreciate you bearing with us as we work through this, and thank you for your support during this time. We will endeavour to keep you updated of any changes as they come to hand.
Stay safe and look after each other, and keep your distance.