Veterinary Care During COVID-19

COVID 19- Protocols

 LOCK-DOWN Measures and our Services

Due to the latest outbreak of COVID-19 we are back to level of altered services.

Veterinary clinics remain an essential service and are permitted to continue providing services during this lock-down period. We are therefore able to provide the majority of our essential services. Any non urgent or routine visits may need to be postponed.

 We would like to say thank you for your ongoing support, understanding and patience, as we realize that because of all the extra measures, waiting times will can be longer than normal. You can however be rest assured that your pet will always receive the same high level of care regardless of the circumstances.

Please also note we are all trying to do our best to help achieve the best outcome for so many pets, and are always striving to provide the best service in a professional, efficient and caring manner. We understand that this may be a stressful period and time of hardships for some of our clients and members of the community but, Rude, aggressive or demanding behaviour towards any of our team will not be tolerated! We also appreciate those who have stood up for us and been so supportive when they have been witness such behaviour.


Key Points relevant to veterinary care

  • Face coverings are now mandatory for all Victorian residents that are 12 years of age and over.
  • Metropolitan Melbourne residents should avoid traveling further than 5kms from their home.  For veterinary care or collection of supplies from a veterinary clinic, clients MAY travel further than 5kms
  • In Metropolitan Melbourne, only one person per household should be obtaining services or products with the exception of accompanying dependents (children or at- risk persons). 


  • If you pet needs Veterinary attention please phone us for advice and we can make a plan
  • Please make sure you are wearing a face mask
  • As per government guidelines we request only one owner per pet (with the exception of dependents)
  • If you need proof of your pet’s appointment, we can send a text message confirming the details.
  • If your pet needs Veterinary care and you are unwell, or have been asked to self-quarantine and are not permitted to leave your home, you must let us know when you call – we will find a way to make other arrangements to provide care for your pet.



  • Please wear a face mask at all times.
  • You are welcome to enter the building on arrival as normal.
  • If the waiting room is at maximum capacity you may be asked to kindly wait outside
  • Check in via the QR code displayed around the waiting room. This needs to be done even for short visits to pick up medications or pet supplies.
  • Sanitize your hands
  • We can only have one family member in our consult room at a time
  • Contactless payment is preferred


In the event of the worst-case scenario of a COVID positive case or close contact we may be forced to close for a period of time, as governed by the DHHS.


There are a few changes which have come into effect over the course of lock down which may well stay.

  • If you feel your pet will be more relaxed waiting outside please call on arrival and let us know you are have arrived.
  • You can remain outside until your pet is ready to be seen
  • We have also found that some pets are better away from Mum and Dad, which could be something you may also be happy with.
  • Call and collect is still available, so rather than having to wait, call ahead and we will have your items ready for collection


      Thank you for your understanding and cooperation.

    Take care and Stay safe.


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(03) 9560 6966

Mon-Fri 8am-8pm, Sat 8am-3:30pm, Sun 10am-2pm

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